Academic Program Review

ACADEMIC YEAR	2014-2015	Basic Skills Transfer Career Technical Education (CTE)
PROGRAM	Medical Assistant
DESCRIPTION/PURPOSE	Prepare individuals to work under the direction of physicians and registered nurses in medical offices and clinics.
DIVISION	Health and Sciences
DEPARTMENT	Nursing and Allied Health
SUBMITTED BY:	Susan Carreon

INSTITUTIONAL GOAL 1	INSTITUTIONAL GOAL 2	INSTITUTIONAL GOAL 3	INSTITUTIONAL GOAL 4
INSTITUTIONAL MISSION AND EFFECTIVENESS – The College will maintain programs and services that focus on the mission of the College supported by data-driven assessments to measure student learning and student success. 1.1 Develop systems and procedures that establish the mission of the college as the central mechanism for planning and decision making. 1.2 Develop an institutional score card to assess student learning that drives integrated planning and resource allocation. 1.3 Develop systems and procedures to ensure that the college maintains a collegial and self-reflective dialogue that improves effectiveness. 1.4 Develop systems that are inclusive, cyclical, and understood by all stakeholders.	STUDENT LEARNING PROGRAMS AND SERVICES – The College will maintain instructional programs and services which support student success and the attainment of student educational goals. 2.1 Ensure that all instructional programs, regardless of location or means of delivery, address and meet the current and future needs of students. 2.2 Review program learning outcomes annually (or biennially) to assure currency, improve teaching and learning strategies, and raise student success rates. 2.3 Ensure that all Student Services programs, regardless of location or means of delivery, address and meet the current and future needs of students. 2.4 Ensure that all Student Services programs engage in a process of sustainable continuous quality improvement by annual review of Service Area Outcomes, and annual Program Review. 2.5 Ensure that the Library meets as closely as possible that “Standards of Practice for California Community College Library Faculty and Programs” of the Academic Senate for California Community Colleges. 2.6 Ensure that instructional labs continue to collaborate in sharing financial and human resources, thus maintaining continuous quality improvement.	RESOURCES – The College will develop and manage human, technological, physical, and financial resources to effectively support the College mission and the campus learning environment. 3.1 Develop and implement a resource allocation plan that leads to fiscal stability. 3.2 Implement a robust technological infrastructure and the enterprise software to support the college process. 3.3 Build new facilities and modernize existing ones as prioritized in the facility master plan. 3.4 Design and commit to a long-term professional development plan. 3.5 Raise the health awareness of faculty, staff, and students.	LEADERSHIP AND GOVERNANCE – The Board of Trustees and the Superintendent/President will establish policies that assure the quality, integrity, and effectiveness of student learning programs and services, and the financial stability of the institution. 4.1 Review all Board policies annually to ensure that they are consistent with the College mission statement, that they address the quality, integrity, and effectiveness of student learning programs and services, and that they guard the financial stability of the institution. 4.2 Maintain a clearly defined Code of Ethics that includes appropriate responses to unprofessional behavior. 4.3 Ensure that the Board of Trustees is informed and involved in the accreditation process. 4.4 Ensure that processes for the evaluation of the Board of Trustees and the Superintendent/President are clearly defined, implemented, and publicized. 4.5 Establish a governance structure, processes, and practices that guarantee that the governing board, administration, faculty, staff, and students will be involved in the decision making process.

I. INSTITUTIONAL GOALS

II. PROGRAM GOALS

PAST – EVALUATION OF PREVIOUS CYCLE OBJECTIVES/PROGRAM GOALS (SET IN PREVIOUS YEAR)

List your previous objectives/goals and associated Institutional Goals. All program goals must address at least one of the institutional goals.

1	PAST PROGRAM GOAL #1	INSTITUTIONAL GOAL(S) (Select one primary goal.)
Identify Program Goal and Budget request, if any, from the Program Review completed in 2013-2014 (Section II C): Conduct graduate follow-up survey to number and % of graduates who obtain employment and Medical Assistant professional Certification	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Met	Partially Met	Not Met
Describe how this program goal increased student achievement and/or program effectiveness in 2014-2015: A brief graduate follow-up survey using Survey Monkey was developed but has not been implemented.

2	PAST PROGRAM GOAL #2	INSTITUTIONAL GOAL(S) (Select one primary goal.)
Identify Program Goal and Budget request, if any, from the Program Review completed in 2013-2014 (Section II C): Explore professional accreditation for the program	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Met	Partially Met	Not Met
Describe how this program goal increased student achievement and/or program effectiveness in 2014-2015: This was not completed and faculty have determined that it is not feasible at this time due to limited budget but will continue to explore the costs and requirements as a future goal.

3	PAST PROGRAM GOAL #3	INSTITUTIONAL GOAL(S) (Select one primary goal.)
Identify Program Goal and Budget request, if any, from the Program Review completed in 2013-2014 (Section II C): Explore requiring an Anatomy/Physiology course as pre-requisite	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Met	Partially Met	Not Met
Describe how this program goal increased student achievement and/or program effectiveness in 2014-2015: This was explored and , even though it is desirable, it was determined that it would increase the time for program completion too much.

PRESENT – DATA ANALYSIS AND PROGRAM HEALTH – ACCREDITATION

Summarize and analyze all disaggregated data by day, evening, gender, ethnicity, and distance education. Narrative only. Submit electronic excel file with graphs or trend data.

Enrollment and Fill Rates

Discuss the trends in enrollment and fill rate for each program by day and evening at the program level.

Enrollment and fill rates have been at or significantly over cap except for spring 2012 when an additional section of AHP 080 was offered out of sequence. The instructors try to take all students, often causing a difficulty when finding facilities for clinical externships. The classes are only offered in the evenings and on Saturdays due to the work commitments of the faculty. The program only has part-time faculty.

Productivity

What are the trends in productivity?

WSCH/FTEF ranges from 330 to 650, depending on the course, with the clinical externship courses having the lowest due to the nature of the course. The fill rate is consistently over 100% but the course caps are such that the efficiency is lower.

Success and Retention

Discuss the success and retention rates by day, evening (extended day), and online classes in each program and identify gaps.

Every course in this program is offered on evenings and Saturday. Success and retention rates are outstanding, averaging over 90% in each case.

Discuss and chart the success and retention rates in each program and identify gaps for five ethnic groups. (African-American, White, all Hispanics, Other, Unknown).

No ethnic data was provided, but conclusions could be drawn that there are no significant differences by gender or ethnicity based upon the high overall success and retention rates.

Degrees and Certificates

Discuss the trends in the number of degrees and/or certificates awarded.

This is a part-time program that only offers a Certificate. The number of certificates has decreased from 37 for Fall 2009 to Spring 2012 to 32 for fall 2013. We are certain there are many students who would have qualified for the Certificate but did not apply.The faculty realize that students need to actively apply for the Certificate and have recently have begun emphasize the importance to students in the capstone class (AHP 086). Additionally it would be helpful if a simpler method of granting the certificate is developed by the college.

Program Changes

What program changes, if any, do you expect to have a positive effect on students?

Also completing the graduate follow-up would give feed-back about student concerns. Also becoming a Certification testing site would be beneficial so students would not need to travel to San Diego. Also, there have been some difficulties with students in AHP074 and AHP086 completing their clinical externships on time. An improvement In the process of assigning and monitoring students is needed. The program needs better graduate follow-up and employment data to ensure continued viability.

Summarize revisions, additions, deletions, and alternate delivery methods to courses and/or program based on the last program review.

Faculty met in fall 2014 and decided to offer the front office externship in winter starting winter 2016. This will alleviate the difficulty in obtaining sites for clinical externships that conflicts with the capstone course, AHP086. Also a new Course ID (MA ) will replace the current AHP effective for the 2015/2016 year. This will assist students in scheduling as well as make program specific data more accurate.

Evaluate the program’s viability by addressing program completion, size (FTES), projections (growing/stable/declining), and quality of outcomes.

This program has a very high retention and success rate. Although most students complete the program, they do not consistently apply for the Certificate. The faculty have been making a strong effort to encourages students to apply for the Certificate. More accurate employment data is needed although faculty report anecdotal information that graduates are getting jobs and the Allordable Care Act should also increase demand.

C. FUTURE – LIST OF “SMART” (SPECIFIC MEASURABLE ATTAINABLE RELEVANT TIME-LIMITED) PROGRAM OBJECTIVES FOR NEXT ACADEMIC YEAR TO ADDRESS PROGRAM IMPROVEMENT, GROWTH, OR UNMET NEEDS/GOALS. ALL PROGRAM GOALS MUST ADDRESS AT LEAST ONE OF THE INSTITUTIONAL GOALS.

FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
1	2015-2016 PROGRAM GOAL #1 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal: Ensure Continued Program Viability	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective: Develop more accurate methods for gathering employment and graduate follow-up data
RESOURCE PLAN (Check all that apply.)
Facilities Marketing Technology Professional Development Staffing
Task(s)
Implement previously developed graduate follow-up for Fall 2014 completers
Timeline: summer 2015
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
Obtain employer data re expected growth via survey and/or employer advisory meeting
Timeline: Summer 2015
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
How will this objective be measured? Analysis s of graduate survey results and employer data
How will the completion of tasks identified improve student/program success? Data will support program need and ensure continued viability thus meeting student need.
Who are the responsible party(ies) and assigned user(s)? Susan Carreon
FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
2	2015-2016 PROGRAM GOAL #2 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal: Improve program quality	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective: Obtain professional accreditation for program
RESOURCE PLAN (Check all that apply.)
Facilities Marketing Technology Professional Development Staffing
Task(s)
A. Continue to explore costs and requirements of professional accreditation for Medical Assistants
Timeline: Spring 2016
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$TBA______________
Explore serving as a MA Certification testing site
Timeline: Fall 2016
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
How will this objective be measured? We will have accurate information about the expenses and requirements for accreditation in order to set goals for the future
How will the completion of tasks identified improve student/program success? Eventually having professional accreditation will improve student employability
Who are the responsible party(ies) and assigned user(s)? Susan Carreon and MA faculty

(WSCH/FTEF) The goal is 525 as per state guidelines. A low number means that we are below target levels for productivity. For example, in a small class that has a mandated cap of 15 students, the fill rate may be 100% but the productivity number (WSCH/FTEF) will be very low. A class with a cap of 40 students with a 100% fill rate will have a productivity number close to or above 525.